The state of customer support these days...

Don’t get me wrong, I am also a support, albeit not in the front line (first level). I have an idea how irritating somtimes customers can be..

But.. my goodness… why are there a lot of support agents who does not seem to put a bit of an effort? I know its kind of generalisation since my experience is probably just few of the millions, i.e.

Needle in the middle of the ocean

One of my recent support contacts

What. The. Actual. F.

The problem is, this ain’t the first that this happened. Its just the first time that I replied like that.

Its definitely fine if I will be asked the same question PLUS something more. But asking the exact same information, is just stupid.